Shipping Policies

Policies regarding shipping

We will process your order within one to five business days. It is important to note that the shipping time selected is the shipping time in transit. This will not expedite the shipping of your item. For Black Friday, please allow additional processing time. Our goal is to complete everything within standard timeframes as quickly as possible.

Currently, we ship items within the United States using UPS and USPS. International orders are shipped using USPS, UPS, and DHL. Our products are shipped to almost every country in the world, as well as to all states and territories within the United States.

mozealbotanica.com will not cover additional customs charges incurred during international shipping.

Please correct the address or provide an adequate address if the address is incorrect

THIS IS VERY IMPORTANT TO READ

During the checkout process, you are responsible for entering the correct shipping address. It is not possible to return items that were mailed to the incorrect address due to customer negligence, and we will not be able to retrieve them. As soon as we receive your returned item, we will refund the amount you paid for your order minus the shipping cost (since the shipping was rendered). A DEDUCTION WILL BE MADE FOR THE SHIPPING COSTS BACK TO US AS WELL. There is no way for us to verify whether or not the address that you provided at checkout is correct or incorrect, which is why we do not take any responsibility for it.

For instance:

There is a $50 charge for your order. Shipping costs $5.95. The amount of $5.95 will be deducted from your refund, as well as another $5.95 which will be deducted from the refund for the item to be returned to us. The total amount refunded is $40.05.

Unit and apartment numbers are missing from the database

There is no exception to this rule also if you place an order without an apartment number. The most likely thing that will happen if there is no unit number on your package is that it will be returned to us. Your apartment number is not our responsibility; please ensure that you provide it on your order in case we do not know it.

We provide discrete shipping services to our customers

It is imperative to note that mozealbotanica.com offers discrete shipping and packaging options. It is our policy not to display the contents of the box once it has been delivered to you. In most cases, our boxes arrive in brown packaging (UPS, USPS, etc.) or in mailers that are brown, white, or pink in color.

How much does shipping cost?

When you check out, you will be asked to enter your shipping information. Your order will be shipped free of charge if the value of your order exceeds $50. Unless your order is over $50, our standard shipping rate is $4.95 for any order under $50. In some cases, there might be a cheaper option available to you depending on the weight of your order and your location. Please proceed to checkout if you want to see if there are any cheaper options that are available since we do not know this amount. In case you require overnight shipping, this can be arranged during the checkout process. We can accommodate your request if you need something urgent or for a special occasion. Please do not hesitate to contact us at info@mozealbotanica.com if you need more information!

Invoices and returns

In the event that an item arrives broken or defective, it will be your responsibility to pay for the shipping costs for returning the item. The cost of shipping is not refundable. If you are receiving a refund, the cost of return shipping will be deducted from your refund if it was not our fault that you received the refund.

In some areas, it may take up to two weeks for your exchanged product to reach you. This will vary depending on where you live.